Refund Policy
You approve it, or it doesn't go live. Nothing is published without your approval, and if we can't deliver what you paid for, you get your money back.
When you get a full refund
- You cancel before you submit your brief, while no work has started. See our Cancellation Policy.
- We do not send you a first draft within 5 business days of receiving your complete brief.
- Your approved profile is not published within 7 business days of your approval.
- We are unable to publish your profile on a suitable news website.
- You were charged more than once for the same order. The duplicate charge is refunded in full.
When refunds don't apply
- Your profile has been approved by you and published.
- The delay was caused by a late or incomplete brief, or by a late response to your draft.
- You want changes after the article is live. Publications generally do not allow published articles to be removed or substantially edited.
- A search engine or AI tool does not show, or shows differently, the information in your profile. We cannot control what these platforms display.
How to request a refund
Email or WhatsApp us with your order ID and the email address you paid with:
- Email: hello@storybizz.com
- WhatsApp: +91 99330 41222
How refunds are paid
- Approved refunds are issued through Razorpay to your original payment method, in US dollars (USD), the currency you paid in.
- We process approved refunds within 5–7 business days. Your bank may take a further 5–10 business days to show it on your statement.
- If your card is billed in another currency, the amount you see may differ slightly from the original charge because of your bank's exchange rate. We refund the full USD amount we received.